If you have any technical or sales queries, please do not hesitate to contact us. However if the Mos One plan you purchased does not result in you receiving at least twice the amount you paid in your college financial aid award, we want to make things right: in this situation, you qualify for a full refund of your Mos One plan. This Refund Policy only applies to full-price Mos One plans (you paid $149 for a Mos One plan).
To obtain your refund, simply send to firstname.lastname@example.org a photo of your college financial aid award letter from the college or university you'll attend with “Refund Request” in the subject line. In this email please also confirm the email address with which you signed up for Mos. We'll issue a full refund within 30 days once we validate your request.
We’d love to know where things went wrong or how we can improve. So if you have any feedback or comments please don’t hesitate to share them with us.
We built Mos to help you get the maximum of financial aid you’re eligible for with the best support and guidance. If we fail in delivering this, we believe we owe you your money back with our sincere apologies.